At Tripme.in ("Tripme", "we", "our", "us"), we aim to provide transparency and fairness for both Guests and Hosts. This Refund & Cancellation Policy explains how cancellations, refunds, and related charges are handled on the Tripme platform.
By making a booking or listing a property on Tripme, you agree to this policy.
1. General Policy Overview
•Tripme is a marketplace platform connecting hosts and guests
•Refunds and cancellations are primarily governed by the host's chosen cancellation policy, which is clearly displayed before booking
•Tripme acts as a facilitator and processes refunds as per applicable policies
2. Cancellation by Guest
2.1 Before Check-in
Guests may cancel their booking before check-in, subject to the host's cancellation policy, which may include:
Free Cancellation
Full refund if cancelled within the allowed period
Partial Refund
A percentage of the booking amount refunded
Non-Refundable
No refund if cancelled after the permitted window
The exact refund amount and eligibility are shown at the time of booking.
2.2 After Check-in
•No refunds will be provided once check-in has occurred
•Early departure does not qualify for partial or full refunds
3. 24-Hour Booking Rule (Important)
Tripme follows a 24-hour stay policy, where:
•Check-out time is the same as check-in time
•One booking equals one full 24-hour stay
Refunds are not applicable for:
•Early check-out
•Late arrival
•Non-usage of booked hours
4. Cancellation by Host
If a host cancels a confirmed booking:
•Guest will receive a full refund, including applicable fees
•Tripme may assist the guest in finding an alternative accommodation
•Repeated host cancellations may result in penalties or account suspension
5. No-Show Policy
If a guest:
•Does not check in within the agreed time
•Fails to inform the host or Tripme
The booking will be treated as a no-show, and no refund will be issued unless stated otherwise in the host's policy.
6. Refund Processing Timeline
•Approved refunds are processed within 5–10 working days
•Refunds are credited to the original payment method
•Delays caused by banks or payment gateways are beyond Tripme's control
7. Service Fees & Taxes
•Tripme service fees are non-refundable, unless cancellation is due to host fault or platform error
•Government taxes, if applicable, will be refunded as per statutory rules
8. Force Majeure / Exceptional Circumstances
Refunds may be considered on a case-by-case basis for events beyond reasonable control, including:
•Natural disasters
•Government travel restrictions
•Medical emergencies (valid proof required)
Approval is at Tripme's sole discretion.
9. Disputes & Resolution
If a refund-related dispute arises:
•Guests and hosts are encouraged to communicate first
•Tripme may review evidence and booking details
•Tripme's decision shall be final and binding
10. Policy Changes
Tripme reserves the right to update this Refund & Cancellation Policy at any time. Updated policies will be effective immediately upon posting on the platform.
11. Contact Us
For refund or cancellation-related queries, contact: